When you do require an emergency
plumbing agency then one of the first questions that you may want to ask
them is that if they have a proper license to undertake the job as per the
governing state and/or city. As a matter of fact, not all cities require a
license however in case your city does, then it makes sense to ask. In order to
obtain a license the plumber needs to pass a test to demonstrate his skills.
While asking the agency, do not get confused between a business license and a
plumbing license. There is a huge difference between both. While a business
license indicates that they have the right to run their business in the
designated state however it does not necessarily mean that they are skilled in
plumbing and/or have gone through some kind of evaluation.
The next item that you may want to consider is insurance. When you do
hire a plumber do ensure that they have adequate compensation for the worker
and suitable insurance for any damage that they may do. While the worker’s
compensation pays off for any injury the plumber may incur, the insurance would
cover for any damage they may do to any of your items at home. The liability
insurance would help to pay any repair work and/or damages that may happen due
to unforeseen circumstances or due to the clumsiness of the plumber. If in case
the plumber does not carry insurance then you are liable to pay for the damage
that may occur.
You may have noticed but plumbers without insurance are often cheap
and that is because they do not pay the hefty premium for the insurance policy.
It is up to you whom you wish to choose.
Yet another factor based on which you may wish to choose an emergency
plumber is the response time. Do ask your plumber the turnaround time in which
they can fix the issue. Despite the plumbing agency offering 24 hours service
it does not guarantee that they would turn up on time. If they are located
miles away or are overburdened with service calls then no way on earth would
they be able to make it to your place within time. However, in case of an
emergency you need to ensure that they can reach you on time or otherwise they
can refer you to someone who can definitely make it to your home.
One more deciding factor based on which you may want to hire a plumber
is the hourly rate. Do check for an estimate over the phone before you call
them. Although, most plumbers may refuse to give a quote over the phone without
seeing the issue but you can always ask for a ballpark figure based on their
experience. After all you do not want to overpay. Some emergency plumbers also
tend to add a service charge to the bill so do check before you call them up.
Finally, do ask what form of payment they can accept and which not. You may not
have enough cash at home so it would be best if you can ask the plumber to
accept a credit card.
Last but may be not the least do ask for warranty. Since you are
paying for the repair work, you may want to ensure that the job they do is of quality
and has some warranty.
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