Hotels are constantly looking for ways to improve the services they provide, especially for VIPs. An energy management system (EMS) like Evolve Guest Controls lets hotels improve VIP guest services while reducing energy consumption. With Evolve, energy management and quality service can be achieved at the same time.
The hospitality industry knows the value of good service especially when catering to VIP guests. Giving these extra-special individuals VIP treatment ensures that they remember and recommend the hotel to others. It is not enough just to have first-class facilities—paying attention to their every whim and responding promptly and efficiently are the things that keep them coming back.
While hotels continue to seek ways to provide their guests with the best service possible, one challenge they face is how to reduce energy use while doing so. The maintaining and operating costs of a hotel can be unsustainable if no proper measures are taken. ENERGY STAR, a joint program by the U.S. Environmental Protection Agency and the U.S. Department of Energy, estimates that American hotels spend an average of $2,196 per room on energy alone. Improving energy efficiency by installing energy management solutions can significantly reduce operating costs while improving guest comfort.
VIP guests who have arrived from long-haul flights will often want nothing more than to relax in a comfortable room. Hotels can provide VIP guests a hassle-free experience by allowing staff to better cater to the numerous special demands they expect to be accommodated in an instant. Their preferred room temperature and lighting configuration, for example, can easily be adjusted to their needs even before they enter the room. These settings can be saved in the hotel's database, so that rooms can be pre-set for their next visit. When the room is not in use, the same remote management system may be used to decrease energy costs by turning off unnecessary lights and other electrical appliances.
The guest interface system provided by Evolve allows room occupants to adjust the temperature, lighting, and drape controls according to their preferences from a single device. The interface also improves the ability to provide VIP service by letting guests directly book hotel facilities and services, such as spa treatments, restaurant reservation, valet parking, and housekeeping. Hotels can set the program that manages these reservations, the Evolve AI, to prioritize requests from guests staying in VIP rooms. They can also program the interface to include options exclusively for VIP guests.
To learn more about Evolve's energy management systems and improving hotel service with automated controls, visit EGuestControls.com.
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